Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Ready-made products are generally prepared for shipment within 2–4 business days.
Standard custom, personalized, and made-to-order products generally require 7–14 business days for production before shipment.
Highly detailed collector pieces and limited-edition signs may require 10–15 business days or longer. Some designs require approximately five hours of laser engraving time per piece in addition to material preparation, sanding, finishing, curing, inspection, and packaging.
Business days do not include weekends or holidays. Processing times are separate from carrier transit times.
WOOD AVAILABILITY
Lasergraphix724 uses real hardwood, including cherry, hard maple, walnut, and other species. Wood is a natural material, and availability, width, grain pattern, color, and overall appearance may vary.
Production schedules depend on suitable material being available from our suppliers. An order may require additional processing time if the selected wood species or required board size is temporarily unavailable.
If a material shortage is expected to cause a significant delay, Lasergraphix724 will contact the customer with an updated estimate and, when appropriate, available alternatives. We will not substitute a different wood species for a customer’s order without approval.
CUSTOM, COLLECTOR, AND LIMITED-EDITION PRODUCTS
Custom projects, collector pieces, and individually numbered limited editions are produced carefully and may take longer than standard products.
Estimated production times can vary based on design complexity, engraving duration, wood availability, finishing requirements, current order volume, and whether customer approval is needed.
Any production estimate is provided in good faith but is not a guaranteed completion date. Customers will be notified if an unexpected material or production issue substantially changes the estimated schedule.
SHIPPING RATES
Shipping charges are calculated and displayed during checkout based on the order’s destination, package size, weight, and available shipping service.
DELIVERY ESTIMATES
Carrier delivery estimates begin after an order has been completed and transferred to the shipping carrier. Delivery dates are estimates and are not guaranteed by Lasergraphix724.
TRACKING
Tracking information will be emailed when the order ships. Tracking may require up to 24 hours to update after the carrier receives the package.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Once an order has shipped, Lasergraphix724 cannot guarantee that the carrier can redirect it.
Lasergraphix724 is not responsible for delays, additional charges, or losses caused by an incorrect or incomplete address supplied during checkout.
DAMAGED PACKAGES
Inspect your order promptly after delivery. If an item arrives damaged, contact us within 7 days and include your order number, photographs of the product, and photographs of the exterior and interior packaging. Keep all packaging until the claim has been resolved.
LOST OR DELAYED PACKAGES
Carrier delays can occur because of weather, service disruptions, or other circumstances outside our control. Contact us if tracking has not updated for an extended period or if a package is marked delivered but cannot be located.
Lasergraphix724 will assist with eligible carrier claims but cannot guarantee carrier reimbursement.
SHIPPING AREA
At launch, Lasergraphix724 ships to addresses within the United States. International shipping is not currently available.
CONTACT
For shipping questions, contact Lasergraphix724 through the Contact page or email lasergraphix724@gmail.com.